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1. If you wish to cancel your order you can notify us by email before we have dispatched the goods to you; where
goods have already been dispatched to you, by returning goods to us in accordance with paragraph 4 below.

2. You can return goods you have ordered for any reason at any time within 14 days of receipt for a full refund or
exchange. The costs of returning goods to us shall be borne by you.

3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4. The right to return goods to us as referred to in paragraph 2 will not apply in the following circumstances:
- In the event that the product has been used.
- For any product that has been made or customised specifically for you in accordance with your instructions.

The provisions of this paragraph do not affect your statutory rights.

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